Arete Network

What is your "Core" - "Differentiator" - "Outlier"

Gary Baker

What makes you, your service or your business truly EXCEPTIONAL?
 

It can be found in 3 Simple Steps:
 
Step1: Core - We believe that every business must first and foremost deliver their “core” service or product in an exceptional way. Basically, do your job, deliver your service, produce a product that gives the customer exactly what they paid for.  If you are delivering a solid “core” business or service move to Step 2.
 
Step: 2 – Differentiator -  In addition to delivering your “core” product or service, clients or customers want to see how you are different, how do you go above and beyond.  How do you or your company take your “core” business, essentially what your industry is producing (even if it is in the top quartile of quality) and add even more value than what the client or customer is anticipating. How are you providing your service so that it sets you apart from your competitors? People want to have a reason to change, you must demonstrate “how” it can be better with you or your company.  Your referrals will come from “how” you do what you do, not “what” you do.  More than likely, you have competitors who do what you do, but “how” you what you do is what matters. If your “How” is truly exceptional, move to Step 3.
 
Step 3 – Outlier - Lastly, a business must have a purpose, an outlier, something that causes their target customer to take notice, tell their friends, stand in line. An outlier can be a campaign, a mission, it can be anything that drives the heartbeat of your mission, helps raise awareness around a cause that is greater than your product or service and your company. It has meaning, it causes people to step back and say, “who is that” or “what company is doing that”.  This is different than a personal “why”, it’s a public statement about who you are, it makes people aware of who you are and defines you.  Therefore, you must have Steps 1 and 2 down first, you never want to bring awareness to who you are or what you do if you can’t deliver your “core” service or product or you can’t provide a reason or differentiator for them to think about making a change. 
 
Simple version:
Your “Core” is your home, once people are inside, take care of them.
Your “Differentiator” is your landscaping, make your home inviting and welcoming.
Your “Outlier” is your lamp post, shine it brightly and proudly on your home, you have something exceptional to offer.
 
We want to help you create an exceptional core business, add- value through differentiation and identify the purpose or outlier that will tell your market who you are and why you are truly exceptional!  
 
We want to change the conversation from
“what you do”
 
to
 
“how you do it differently”
“why you do it”
 “who you are”.
 
Our goal during our next two events is to help you and your company become truly exceptional, attract the best employees and grow exponentially.  

Join Us For Two “Exceptional Events”

Are you In search of “Exponential Growth" in your business? 
If you are in business development or looking to grow your business at an exponential rate, then join us on April 4th or have someone from your company represent your company.  We have entered the “Age of the Customer”. If you want to compete in the world of “Sales” or “Business Development” and achieve exponential growth, this discussion will provide the framework to do so.  Register by clicking here or going to eventbrite.com and searching for “Arete Core 100”.
 
Are you interested in learning how being “People Centric” can change the trajectory of your life and your business?
Join us on April 12th to discover the “purpose” behind designing an exceptional life, family and company. We will provide the framework to take you from “Being Good” to “Being Exceptional” in all aspects of life and business.  We have some exceptional people joining us this day, join to us to connect and become a part of our “Exceptional Company” launch in St. Louis. Register by clicking here or going to eventbrite.com and search for “Be Exceptional Project”. 

IF YOU ARE NOT LOCATED IN ST. LOUIS BUT WANT TO LEARN MORE ABOUT HOW WE CAN LAUNCH A "BE EXCEPTIONAL PROJECT" IN YOUR COMMUNITY, CONTACT US AT INFO@ARETE-HPA.COM.